Understanding Transaction Statuses

Every transaction processed through your Xnvia Branch has a status that indicates its current progress.

Understanding transaction statuses helps you monitor activity, identify transactions that require attention and determine when a transaction has been completed.

How to check a transaction status

• Log in to your Branch Dashboard.
• Navigate to Search Transactions.
• Locate the transaction you wish to review.
• Open the transaction details and check its current status.
• Follow any additional instructions displayed by the platform.

Important

A transaction should not be considered completed simply because a customer has initiated a payment or submitted a cryptocurrency transfer.

Always verify that the required transaction confirmation and settlement conditions have been satisfied before releasing cash, goods or services.

If a transaction appears delayed or requires additional attention, contact your Branch Manager or Xnvia Support.