Why is my online Branch Cashier not working?

If your online Branch Cashier is not displaying or functioning correctly, check the following:

1. Verify your Cashier Code

Make sure you copied the complete HTML code from your Xnvia Branch Dashboard without modifying it.

2. Check your website integration

Confirm that the code has been pasted into an HTML section that supports iFrames.

3. Check your Branch status

Make sure your Branch Account is active and properly configured.

4. Test the direct Cashier link

Copy your Cashier link and open it in a new browser tab. If the Cashier works directly but not on your website, the issue may be related to your website configuration.

5. Contact Xnvia Support

If the issue continues, contact Xnvia Support and provide your Branch ID, a description of the problem and any relevant error messages.

Never share your account password or security PIN.