Keeping Your Branch Account Secure

Keeping your Branch account secure is essential for protecting your business, customers and transaction activity.

Every authorized Branch User is responsible for protecting their individual account and following the security procedures established by their organization.

Protect your login credentials

• Always use your own login credentials.
• Never share your password or security PIN with anyone.
• Do not allow other employees to operate the platform using your account.
• Always log out when you have finished using the platform.
• Never disclose confidential authentication information to customers or third parties.

Protect your Branch Dashboard

Only access Xnvia through its official website and authorized interfaces.

Avoid accessing your account through suspicious links or unfamiliar websites.

Always verify transaction details before approving or completing any financial operation.

Suspected Unauthorized Access

If you suspect that someone has accessed your account without authorization, immediately notify your Branch Manager or Corporate administrator.

You can also contact Xnvia Support at support@xnvia.com.

Never ignore suspicious account activity or share sensitive account information with anyone claiming to represent Xnvia.