If you suspect a scam

If you suspect fraud or unusual activity, stop the transaction and contact Xnvia Support as soon as possible.

When reporting suspected fraud:

• Do not send any additional money or crypto.

• Do not share passwords, PINs, verification codes or private keys.

• Keep all relevant transaction details, messages, receipts and screenshots.

• If available, use the Dispute option to report an issue with an active transaction.

Xnvia will review the information provided and may restrict an account or transaction while the matter is investigated.

If you believe your account has been compromised, contact Xnvia Support immediately.