Customer Verification and Compliance

Customer verification helps participating businesses maintain secure and compliant financial operations.

Depending on the selected service, transaction amount and applicable requirements, customers may need to complete verification procedures before a transaction can proceed.

When is customer verification required?

Verification requirements may vary depending on:

• The selected financial service.
• The transaction amount and applicable limits.
• The customer's verification status.
• The applicable regulatory and compliance requirements.
• The policies established by your Corporate account.

Your responsibilities

• Follow the verification instructions applicable to the selected transaction.
• Request the required customer information when instructed.
• Ensure that the required verification procedures have been completed before proceeding.
• Do not attempt to bypass verification requirements or transaction restrictions.
• Refer verification issues to your Branch Manager or designated compliance contact.

Protecting Customer Information

Customer information must be handled securely and only used for authorized purposes.

Never disclose personal information to unauthorized individuals or store customer identification documents outside approved procedures.

Important

If a customer refuses to complete a required verification procedure, do not proceed with the transaction unless authorized under the applicable compliance procedures.

Contact your Branch Manager or designated compliance contact if you require assistance.